Who we are

We are Counselling Connections Limited, a private limited company registered in England and Wales, registration number 11564334. Our registered office is 26 Waterloo Road, Waterloo, Liverpool L22 1RF.

Our website address is: https://counsellingconnections.org.uk

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use cookies to analyze user activity in order to improve the site. For example, we can use cookies to look at page views and how users navigate our site. We can use such analysis to gain insights about how to improve the functionality and user experience of the site.

Who we share your data with

Our website is hosted by Storm Internet, a UK based service provider. We do not otherwise share your data outside of our organisation.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you send a message through the contact page or if you register as a user of our site, your contact information is retained on the site and your email address may be used to respond to your query and/or provide the services you have requested.

Additional information

How we protect your data

Your data is stored on UK based servers. There is no external access to your data. Our website is build using industry standard software which is automatically updated to the current release to help prevent data breaches.

What data breach procedures we have in place

We have never had a data breach. Should a breach be identified we would immediately notify all affected parties in accordance with data protection legislation and best practice.

What third parties we receive data from

We do not receive third-party data.

Cookies Used

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.2 Years
_galiUsed by Google Analytics to record what item on theprevious page the user interacted with to get to the current pageImmediate
_gatUsed by Google Analytics to throttle request rate1 Day
_utmaUsed by Google Analytics to store information onthe number of visits, first visit, and most recent visit2 years
_utmbUsed by Google Analytics to record the timestamp of the momentthe user enters the site1 month
_utmcUsed by Google Analytics to track when users leave the site1 year
_utmzUsed by Google Analytics to track where a visitor came from1 year
apbct_cookies_testapbct_page_hitsUsed in order to detect spam and improve the website’s security. Does not store visitor specific data.Session
apbct_site_landing_tsEnsures visitor browsing-security by preventing cross-site request forgery.Session
apbct_timestampSets a timestamp for when the visitor entered the website. This is used for analytical purposes on the websiteSession
apbct_visible_fieldsUsed by the website to identify and eliminate spam on the website’s comment-function.Session
CookieConsentStores the user’s cookie consent state for the current domain1 Year
cookielawinfo-checkbox-necessaryDetermines whether the user has accepted the cookie consent box.1 Day
cookielawinfo-checkbox-non-necessaryDetermines whether the user has accepted the cookie consent box.1 Day
CookieLawInfoConsentStores the user’s cookie consent state for the current domain1 Year
Used in order to detect spam and improve the website’s securitySession
ct_sfw_pass_keyUsed by the website to identify and eliminate spam on the website’s comment-function.29 Days
ct_timezoneStores the time of the visit, used to help prevent spam.Session
viewed_cookie_policyRegisters whether or not the user has viewed the website’s privacy policy.1 Year
wordpress_test_cookieUsed to check if the user’s browser supports cookies.Session

You can control the use of Google cookies by going to the following pages:
Google Analytics opt-out
Google Ads Settings