About Us

About Us

We are a group of professional counsellors offering counselling and psychotherapy to adults and older children in Liverpool. We offer counselling for depression, anxiety, self-esteem and many other issues including bereavement and loss.

We operate in Horton House, Exchange Flags, just minutes walk from Moorfields Station. As we offer flexible appointment times, some evening and weekend appointments may be available We Ain to offer appointments within a week, subject to mutual availability..

Our rates are normally £50 per session and each session lasts about 50 minutes to an hour. We are able to accept payment by cash or credit/debit card. There is no charge for card payments.


In general. everything you talk about with your counsellor stays between you and them, but there are some exceptions and your counsellor will explain them in more depth when you meet. In a nutshell, though:

  • if you disclose anything terror-related, we have to disclose it – that’s the law. 
  • if you tell us someone is at significant risk of serious harm, we may have to act on that information, but this would usually be discussed with you before any action was taken.
  • We do not routinely contact your GP and your participating in counselling does not form part of your NHS record.
  • If a third-party has organised or is paying for you counselling, we would not discuss with them anything you disclosed.

Supervision and note-taking

All counsellors in the UK are required by their professional body to have regular supervision with an experienced practitioner and to keep appropriate notes. While your counsellor may talk about their work in supervision, clients are not identified other than by their first name. 

All notes are kept securely by the counsellor themselves and other people within Counselling Connections do not have access to them. You can request a copy of your notes at any time and these will be provided within 28 days, without charge.


As a member of a professional body, and as a requirement of being on the accredited voluntary register (AVR), your counsellor is obliged to follow a code of ethics. You can download the ethical frameworks from the relevant professional body:

You can check the AVR for each society here: